1. Introduction
Exasetu ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud storage platform and related services (collectively, the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, and password when you register.
- Billing Information: Payment details and billing address for paid plans. Payment processing is handled by third-party payment processors; we do not store your full payment card details.
- Files and Content: Any files, documents, or data you upload, store, or share through the Service.
- Communications: Information you provide when you contact our support team or respond to surveys.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, and interaction patterns within the Service.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, access times, and referring URLs.
- Cookies: We use essential cookies to maintain your session and preferences. See Section 7 for details.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Process transactions and send billing notifications.
- Respond to your support requests and communicate with you about the Service.
- Monitor and analyse usage trends to improve user experience.
- Detect, prevent, and address technical issues and security threats.
- Comply with legal obligations.
4. Data Storage and Location
Your files and account data are stored on servers located within India. We do not transfer your files outside India unless you explicitly choose to share them with recipients in other locations.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating the Service (e.g., payment processors, hosting providers), bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.
- With Your Consent: When you explicitly authorise us to share your information.
6. Data Security
We implement industry-standard security measures to protect your data, including secure transmission protocols (TLS/SSL), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies
We use essential cookies to keep you logged in and maintain your preferences. We do not use third-party advertising or tracking cookies. You can configure your browser to refuse cookies, but some features of the Service may not function properly.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Export: Download your files and data at any time from your account.
- Objection: Object to the processing of your personal data in certain circumstances.
To exercise any of these rights, contact us at support@exasetu.com.
9. Data Retention
We retain your account information and files for as long as your account is active. Upon account deletion, we will delete your files and personal data within 30 days, except where retention is required by law.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: